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Even though the 14-day time limit for refunds does not apply to the goods, on account of them having been made to order, we provide a special money-back guarantee or the chance to exchange goods (for example, when the size or colour is not right).
If the goods delivered to you do not suit you for whatever reason or you have reservations about them, you can return them within 30 days of sending the order without giving reasons. After filling in the RSVP card that is included in the consignment, send the goods back to the shop operator’s address, which you will find below on this page or in Contacts. You cover the costs of postage and packaging when returning a consignment. If you decide to exchange goods, we can ask you to pay postage again and will ask you to pay any difference in price.
Address to which you should return consignments:
DOKI DOKI s.r.o.
470 01 Česká Lípa